Shipping Policy

Order Processing

Orders are generally prepared and processed on business days.

Order processing time is separate from carrier transit time and may vary depending on product availability, order verification, peak sales periods, holidays, and other operational circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email with available tracking information.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, applicable shipping fees, and estimated delivery times are displayed during checkout based on your selected shipping destination.

Any delivery timeframe provided during checkout or after purchase is an estimate only and does not represent a guaranteed delivery date.

Shipping times may vary depending on:

Destination country or region
Carrier operations
Customs procedures
Weather conditions
Holidays
Seasonal demand
Other factors outside our reasonable control

Lumizona works with trusted fulfillment and shipping partners to provide a smooth delivery experience for our customers.

Tracking Information

Once tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created.

Some carriers may provide limited tracking updates or update shipment information only at specific delivery milestones.

Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

Carrier delays
Weather conditions
Holidays or peak shipping periods
Customs inspections
Transportation disruptions
Incorrect or incomplete shipping information

We will provide assistance whenever possible; however, Lumizona cannot guarantee carrier delivery schedules after an order has been transferred to the shipping provider.

Customer-Provided Delivery Information

Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.

If you notice that your shipping information needs to be updated, please contact us as soon as possible.

We cannot guarantee changes can be made after order processing, fulfillment preparation, or shipment has begun.

If a package is delayed, returned, or requires reshipment due to incorrect or incomplete information provided by the customer, additional shipping costs may apply.

International Orders

For international orders, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not controlled by Lumizona.

Part of the goods will be shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada and Australia.

Lost, Stolen, or Delivered Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team so we can review the available shipment information.

If tracking indicates that your package has been delivered, please check:

Your delivery area
Mailbox or package location
Building reception (if applicable)
Household members
Neighbors
Local carrier information

Resolution of lost, stolen, delayed, or delivered package issues depends on the specific circumstances of the shipment and applicable carrier procedures.