Privacy Policy
Overview
This Privacy Policy explains how Lumizona collects, uses, shares, and protects personal information when you visit Lumizona.com, place an order, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with our store, we may collect personal information including contact details, account information, order and transaction details, customer service communications, device and browser information, approximate location information derived from your IP address, and information collected through cookies or similar technologies.
How We Use Information
We may use personal information to:
- Provide and improve our store services
- Process and fulfill orders
- Communicate with customers regarding purchases and inquiries
- Provide customer support
- Prevent fraud, unauthorized activity, and misuse
- Maintain website security
- Improve website performance and customer experience
- Personalize content and product recommendations
- Analyze store performance
- Comply with applicable legal obligations
- Send marketing communications where permitted
How We Share Information
We may share personal information with trusted third parties, including Shopify, payment processors, fulfillment partners, shipping providers, analytics services, marketing platforms, technology providers, and professional advisers when necessary to operate our store, process transactions, provide services, protect our rights, or comply with applicable laws.
We may also disclose information in connection with business transactions such as a merger, acquisition, financing, or sale of business assets.
Cookies and Similar Technologies
Lumizona uses cookies and similar technologies to support essential website functions, remember customer preferences, understand website usage, improve performance, and support advertising and analytics activities where permitted.
You may manage cookie preferences through your browser settings or available privacy controls.
Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, fraud prevention, dispute resolution, and legal compliance.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic storage or transmission is completely secure.
Your Rights and Choices
Depending on your location and applicable laws, you may have rights to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent regarding your personal information.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in marketing messages.
We may need to verify your identity before processing certain requests.
Children's Privacy
Lumizona is not intended for children, and we do not knowingly collect personal information from children in violation of applicable privacy laws.
International Processing
Your information may be processed or stored in countries outside your country of residence.
Where required, appropriate safeguards are implemented to help protect personal information during international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, legal requirements, or regulatory obligations.
Any updates will be posted on this page with the revised effective date.
For questions regarding this Privacy Policy, please contact us at:
Lumizona is operated by SWISSTIME GROUP CO., LIMITED
Address: Room 2311, 23/F, Bea Tower Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Hong Kong
Email: service@lumizona.com