Payment & Security
Payment Policy
Payment Methods
The payment methods available for an order are displayed during the checkout process.
Available payment options may vary depending on the customer’s location, selected currency, device, and the payment services available at the time of purchase.
Lumizona supports secure payment methods provided through trusted payment providers to offer a safe and convenient checkout experience.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention review.
A payment provider, card issuer, or financial institution may require additional verification, decline a transaction, or place a temporary authorization hold during the purchase process.
Lumizona does not control payment provider approval decisions, authorization procedures, verification requirements, hold periods, or release schedules.
Checkout Security
Checkout transactions are processed through Shopify and participating payment providers using security measures designed to help protect customer payment information.
However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.
Customers are responsible for protecting their own account information and should use trusted devices, browsers, and secure networks when completing purchases.
Pricing and Charges
Product prices, shipping charges, applicable taxes, discounts, and the final order total are displayed during checkout before payment is submitted.
Any foreign exchange fees, currency conversion charges, bank fees, card issuer fees, or other payment-related charges are determined by the customer’s payment provider or financial institution and are not controlled by Lumizona.
Discount Codes
Discount codes must be entered before completing checkout and are subject to the terms, conditions, eligibility requirements, and limitations associated with each promotion.
Unless otherwise stated:
- Discount codes cannot be combined with other offers
- Discount codes cannot be exchanged for cash
- Discount codes cannot be applied retroactively to completed orders
- Promotional offers may have expiration dates or usage limitations
Payment Issues
If your payment cannot be completed, please check:
- Your payment information is entered correctly
- Your payment method is valid and available
- Your bank or payment provider has approved the transaction
- Your billing information matches the details provided to your payment provider
If you continue experiencing payment issues, please contact your payment provider first or reach out to our customer support team for assistance.
Contact Us
If you have any questions regarding payments, charges, discount codes, or checkout, please contact us:
Lumizona is operated by SWISSTIME GROUP CO., LIMITED
Address: Room 2311, 23/F, Bea Tower Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Hong Kong
Email: service@lumizona.com
We aim to respond to all customer inquiries within 1–2 business days.